Frequently Asked Questions
Everything you need to know about your Premiata experience
What is the shipping time for international orders?
We offer worldwide shipping via express courier. International orders typically arrive within 3-5 business days, depending on the destination country and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
You can return any item purchased on our store within 14 days of the delivery date. Items must be in their original condition, unworn, and with all original tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for flexible installment payments.
How do I find the right size for Premiata sneakers?
Most of our footwear fits true to size. However, we provide a detailed Size Guide on each product page with specific measurements to help you find your perfect fit.
Are your products authentic?
Yes, every item sold on our official website is 100% authentic and shipped directly from our warehouses. Each product comes with a certificate of authenticity where applicable.